The following information is provided in keeping with our ongoing practices of full disclosure and transparency:
My Mutual Insurance products are available from insurance brokers. We believe that consumers get the best deal in terms of coverage and price—and the most satisfactory experience over the long term—when an insurance broker is advising them.
Our broker agreements require that your broker and My Mutual Insurance exercise the utmost diligence, honesty and good faith in performing their duties, in properly and promptly servicing policies, and in our communications and dealings with policyholders.
We compensate our brokers in two ways: Firstly, we pay them a fixed percentage of the premium you pay. This varies by type of business. Secondly, we have an annual bonus commission program which recognizes brokers for helping us to write profitable business; allowing us to remain well-capitalized to pay claims and to keep our premiums competitive. We have the technical understanding and statistical evidence to know the premium that should be charged for certain types of business and we set prices to compete for that business. Contingent commission bonus rewards those brokers who understand our market expertise and whose insurance portfolio is made up of the kind of business we seek to write.
Neither My Mutual Insurance nor the broker knows which policy will have a claim, so the objective is to have sufficient policies without claims to pay the claims of the rest.
My Mutual Insurance’s bonus commission is payable after the end of a year and it is based on the profitability of the broker’s total portfolio of business averaged over three years.
My Mutual Insurance’s priorities are to meet obligations to our policyholders in addition to ensuring full entitlement to the coverage contracted when there is a claim. Our responsibility to policyholders extends to prudent management of future costs so that pricing is stable and reasonable. This is enabling us to meet our commitment to our policyholders. Insuring cars, homes and businesses that we price accurately, is fundamental to meeting these commitments.We do not provide loans of support to any brokers.
For My Mutual Insurance building the relationship with a broker is a key to providing timely, efficient service to our policyholders. Our technical and risk management support of brokers allows them to continue to be successful in providing you with expert advice and excellent service.